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Terms of Service


Whangarei Homestagers and Interior Design Limited, a company based in New Zealand, has been in business since 2018. These terms and conditions apply to all transactions involving the provision of goods and services ("products") by Whangarei Homestagers and Interior Design Limited ("{Whangarei Homestagers and Interior Design Limited", "we, "us") to you, the buyer of goods and services from us, and your use of the website at ("the website").



We have the privilege to modify these trade terms through a formal notice to you. This notice can be provided by replacing the existing terms and conditions on our website.


Buying items from our e-store is only allowed for individuals who intend to use or consume the products or services themselves. Additionally, you are not permitted to buy items from us through our website for the purpose of replenishing your stock, whether for commercial use.

By consenting to these Terms of Service, you signify that you are either over the age of majority in the state or province where you live, or that you are over the age of majority in that state or province and have authorised us to permit any of your underage dependents to access this site.

When you visit our website or buy something from us, you participate in our "Service" and consent to be subject to the terms and conditions outlined in the "Terms of Service", "Terms", as well as any supplementary terms and conditions and policies mentioned here and/or accessible through links. These terms apply to every user of the site, ranging from browsers to vendors, customers, merchants, and content contributors.

Should you be buying for someone else, like a business, you must ensure you have the permission to accept these terms and conditions on their behalf.


All purchases depend on whether the products or services are in stock. Should a product not be available, we will make every effort to inform you of this on our website.

Products or services

Some items or services are only accessible via the website. These items or services might be in limited supply and can only be returned or exchanged following our Return Policy guidelines.

We've done our best to show the true colours and pictures of our items in the store. We can't promise that the colours your computer screen will show will be exactly the same.

We are not guaranteeing that the standard of any goods, services, data, or additional content you buy or acquire will satisfy your needs, or that any mistakes in the Service will be fixed.


All costs are listed in New Zealand Dollars and include any Goods and Services Tax ("GST") by default, unless specified as different. However, delivery fees are not included in these prices. Please note that prices are accurate at the time of publication. We have the authority to change prices at any moment. We have the authority to change or stop offering the Service (or any component or aspect of it) at any time without prior notice. When you order, an invoice will be sent to you via email at the provided email address. It is your responsibility to make sure your contact information is up to date.

Delivery and shipping

The costs for products and services listed on our site do not include any delivery fees.

For large and heavy items/orders additional shipping costs may apply. If you're unsure, email for a quote. Otherwise, you will be notified of any additional shipping costs when your order is processed.

Rural charges apply to rural address.

Standard shipping

Orders are handled within a single business day after they are placed. After processing, our typical delivery times range from 1-2 business days (within Auckland) or 2-3 business days (outside of Auckland). You can opt for overnight delivery for an extra fee. DEFAULT DELIVERY PRICES START AT $5. For large, heavy, or delicate items, or for international shipping, extra fees will be charged. If you're not sure, reach out to for a quote. Otherwise, you'll receive an estimate via email once your order is processed. NOTE: Due to ongoing delays in courier services due to Covid-19, your order might be delayed beyond the expected timeframe.

Rural charges apply to rural address.

Return policy

At Whangarei Homestagers New Zealand, our goal is to make certain that you are delighted with your purchase and satisfied with both the quality and fit. Should you find yourself not content with your purchase, please return it to us within 14 days after receiving the product/s. Products bought online can be returned using the provided returns form, which can be sent by courier or post to our main office location: Kindly send an email to We make every effort to handle returns within a five-day timeframe. For items bought at full price, we will either offer an exchange or provide store credit, as long as the product/s are in their original state, come with their original packaging, and the receipt is present. For clothing items bought online, we will either exchange or refund any item purchased at full price, as long as the item is returned in its original condition, not worn, not washed, and not altered. For items for sale, we are unable to provide exchanges or refunds for products that are defective.

Change of mind

You are not entitled to a refund if you decide you no longer want a specific item, so it's important to make an informed choice. Should the items be defective, we are required to fulfil our responsibilities as per the Consumer Guarantees Act by offering a solution.

Faulty items

Under the Consumer Guarantees Act 1993, the goods you buy from us must meet certain quality standards. Should you believe that a product you've purchased is defective, please contact us for evaluation. This evaluation process may take up to five business days from the moment we receive the item. If the product is indeed defective, we will either fix it or provide a replacement, depending on the situation. If a fix or replacement isn't possible, we're more than willing to issue a full refund. We won't be held liable for any issues that arise from how you've used or maintained the product, especially if you've used it in a manner or to a degree that a typical consumer wouldn't have used it – this includes not following the care instructions. Should we discover that the issue is due to your use or care of the product, we won't cover the costs of returning the item for assessment or sending it back to you. If the product is defective and we're unable to repair it within a reasonable timeframe (after we've assessed it), you have the option to either have it repaired elsewhere, at our expense, or to return it to us for either a replacement or a refund. If you choose to return the item, you must do so within a reasonable period. You're not allowed to return the item if you've already discarded it, lost it, damaged it after receiving it, or if you've attached it to or integrated it into another item (and removing the item from the other item would cause damage). Please note that the information provided here does not change any of the rights or responsibilities outlined in the Consumer Guarantees Act 1993.

Gift exchanges

Should you be buying a present, we provide a gift swap service, allowing the recipient to swap or return the item as per the guidelines mentioned above.

Shipping your returns

Kindly send back your item using a courier service. The delivery time for your new item, depending on your location, could range from a few days to several weeks. If your item costs more than $50, it's advisable to opt for a shipping service that offers tracking or to buy insurance for your shipment. We cannot assure that we will get your returned item.


Should you have any additional inquiries regarding the previous matter or if you have any other questions, please feel free to contact us by email at

Liability limitation

Should you purchase or present yourself as acquiring products or services from us for business purposes, the rules of the Consumer Guarantees Act 1993 will not apply. The terms, warranties, and guarantees outlined in the Sale of Goods Act 1908, or any that are implied by law or common practice, will not be applicable and will not be included in these terms of agreement. We will make every effort to ensure our website contains complete and precise information, but we will only assume minimal responsibility for the accuracy and completeness of the information found on our website, as allowed by law. We will exclude any responsibility we might have towards you for any claims, except in cases of intentional wrongdoing. This exclusion also extends to our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, and anyone else we engage to carry out our duties or provide services under any contract you have with us. This exclusion also applies to any claims for which you might seek compensation, regardless of the nature of the claim or how it arises. This exclusion does not restrict any rights you may have under the Consumer Guarantees Act 1993. Our maximum liability to you (if any) will be capped at the value of any defective products or services we provide, and we, along with our employees, contractors, and agents, will not be held liable for any loss or damage, regardless of the cause or nature of the loss or damage. You agree to cover, defend, and protect Whangarei Homestagers and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claims or demands, including reasonable legal fees, made by any third party due to or as a result of your breach of these Terms of Service or the documents they reference, or your violation of any law or the rights of a third party.

Applicable law and jurisdiction

By default, this agreement encompasses all the conditions of our agreement and remains valid regardless of your current location when we provide you with any goods or services. This applies regardless of where you live. The use of our website, the provision of products or services to you, and any other issues that may arise from these terms and conditions are governed by New Zealand's laws. The New Zealand courts will have the authority to hear and decide on any claims or disputes related to these terms of agreement, the use of our website, or the provision of any services. If you or anyone on your behalf provides inaccurate information during the purchase of a product or service, and as a result, we have to spend money on any related issues, we may seek to recover these costs from you, including any legal fees (on a solicitor-client basis). You agree to use our website, products, and services in line with the laws of the countries where your business or organisation is registered.

Privacy policy and confidentiality 

Unless you decide to continue receiving our messages, we will not reach out to you again. Should you choose to keep receiving our updates and later decide you no longer wish to do so, you have the option to stop these communications by emailing us or by following the unsubscribe link at the end of our emails to you. Choosing not to receive the messages mentioned above will not stop us from sending you information specifically related to your orders. We may use the personal details you provide to offer you products and services, manage your orders, and handle payments for your purchases from us. You agree to allow us to install data files ("cookies") on your device to access certain features of our websites. If you decide not to allow cookies, some of our website's features may not be accessible to you. We are legally required to share your personal information when necessary. If you have shared any confidential information with us, we will keep that information private, except as required by law. We cannot assure the security of our website, and we are not liable for any security breaches that are out of our control. You are welcome to request information about the personal details we have on file and ask for corrections at any time.

Optional tools

We might supply you with the ability to use third-party materials that we do not oversee, control, or influence. You understand and consent to using these materials "as is" and "as they become available" without any guarantees, promises, or conditions, and without any support. We will not be held responsible for any issues or consequences of your use of these optional third-party materials. Your use of the optional materials provided through the site is entirely your responsibility and choice, and you are expected to be aware of and agree with the conditions set by the third-party providers. In the future, we could introduce new services and/or features on the website (including the launch of new tools and resources). These new features and/or services will also be governed by these Terms of Service.

Third party links

Some of the content, items, and services accessible through our platform may feature content from external sources. Links from third parties on this site could lead you to external websites that are not connected to us. We do not take responsibility for reviewing or assessing the quality or accuracy of the content, and we do not guarantee or assume any liability or responsibility for the content or websites of third parties, or for any other content, items, or services provided by third parties. We are not accountable for any injuries or damages that may occur from purchasing or using products, services, resources, content, or any other transactions involving third-party websites. Please carefully examine the policies and practices of the third-party before entering into any agreement. Inquiries or concerns about products from third parties should be addressed directly to the third party.

Submissions and user comments

Should you forward specific submissions (like contest entries) to us, whether we've asked for them or not, you consent to us modifying, copying, sharing, translating, and using any feedback you provide in any format at any time. You understand that we are not required to keep your feedback confidential, compensate you for it, or reply to it. We have the right, but are not obligated, to oversee, edit, or delete content that we believe is illegal, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise inappropriate or infringes on any rights, including intellectual property or these Terms of Service. You consent to us not violating any rights of third parties, such as copyright, trademark, privacy, or personal rights. You also agree that your feedback will not include libellous or otherwise illegal, abusive, obscene content, or any computer viruses or malware that could impact the Service or related websites. You agree not to use a fake email address, impersonate someone else, or deceive us or third parties about the source of any feedback. You are fully responsible for the content of your feedback and its accuracy. We do not accept any responsibility or liability for any feedback provided by you or any third parties.

Errors, inaccuracies and omissions

From time to time, you might find details on our website or within our services that have spelling mistakes, incorrect information, or missing details concerning product descriptions, prices, deals, promotions, shipping costs, delivery times, and stock availability. We have the authority to fix any mistakes, inaccuracies, or missing details, and to modify or revoke orders if any information on our website or any associated site is incorrect at any moment, without giving you a heads-up (even after you've placed your order).

General conditions

We have the authority to modify these terms and conditions at any time through a notice, which could be in the form of a notice displayed on our website at Should we not enforce any terms or fail to utilise our rights under these terms and conditions at any given time, we retain those rights. If any part of these terms and conditions is deemed invalid or unenforceable for any reason, the rest of the terms and conditions will remain in full force and effect, and the involved parties will adjust their rights and responsibilities in line with the underlying spirit and purpose of these terms and conditions as outlined within them. By default, unless a specific provision in this agreement explicitly states otherwise, these terms and conditions are not meant to confer any advantages on any individual or group not directly involved in the agreement. We may send notices to you by forwarding them to an email address you have previously provided to us.

Gift voucher conditions

Gift vouchers are valid for a year from the date they are issued. Any unused amounts will not be refunded or applied to any future transactions once the year is up. Gift vouchers can only be used for purchases of all items at Gift vouchers cannot be exchanged for cash, returned for a refund, transferred to a new voucher, or replaced after the expiration date. They are not considered legal tender, and cannot be used as account cards, credit or debit cards, or as securities. If the total cost of your purchase is more than the value of the gift voucher, you must pay the remaining balance using cash, debit, or credit card. If you decide to return any items you bought with a gift voucher, the refund will be given to you as a credit note, which can be used for future purchases. Gift vouchers are irreplaceable if they are lost or stolen. Should you notice any unauthorised activity, please report it to Whangarei Homestagers via email at, including proof of purchase, the gift voucher number, and a photo ID for verification. Whangarei Homestagers has the authority to revoke a gift voucher if deemed necessary. In such cases, we might offer a new gift voucher of equal value, unless there's suspicion of fraud related to the gift voucher. In that scenario, the gift voucher will still belong to Whangarei Homestagers. Whangarei Homestagers may change or modify these terms and conditions at any time, including the introduction of new fees.

Contact information

Questions about the Terms of Service should be sent to us at 

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